Last updated: 15 September 2026
SJRV respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase from us, contact us or otherwise interact with our business.
Who We Are
This website is operated by The Trustee for SJ RV AUSTRALIA UNIT TRUST (ABN 33 122 761 596), trading as SJRV (“SJRV”, “we”, “us” or “our”).
Address: 15 Fullarton Drive, Epping VIC 3076, Australia
Email: support@sjrv.com.au
Personal Information We Collect
Depending on how you interact with us, we may collect:
- identity and contact details, including your name, billing and delivery address, email address and telephone number;
- company or business details;
- orders, transactions, products purchased or enquired about, and related records;
- customer service, return and warranty correspondence, including photographs or videos you provide;
- account, preference and marketing subscription information; and
- technical and usage information such as IP address, browser, device, cookies, analytics and advertising identifiers.
How We Collect Information
We generally collect information directly from you when you use our website, place an order, create an account, submit a form, subscribe to marketing or contact us.
We may also receive information from payment providers, ecommerce and business systems, carriers, analytics and advertising providers, and other parties involved in supplying or supporting an order.
Payments
Website payments are processed through Shopify and third-party payment providers. SJRV does not intend to directly store complete payment card details where they are processed by those providers.
Payment providers handle information under their own terms and privacy policies.
How We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- arrange delivery;
- process payments and refunds;
- provide customer service;
- manage returns and warranty claims;
- respond to enquiries;
- maintain business and transaction records;
- prevent fraud and misuse;
- operate and improve our website;
- conduct analytics;
- send marketing where permitted;
- comply with legal, accounting and regulatory obligations; and
- protect our customers, rights and operations.
Disclosure to Service Providers and Others
We may disclose personal information where reasonably necessary to:
- ecommerce, payment, freight, IT, cloud, email, customer communication, accounting and business software providers;
- analytics and advertising platforms;
- professional advisers;
- manufacturers or suppliers assisting with support or warranty matters; and
- government, regulatory or law-enforcement bodies where required or authorised by law.
Providers may include Shopify, Zoho, and the payment, delivery, analytics and advertising services used on our website from time to time.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to operate the site, remember preferences, maintain security, understand usage, measure performance and, where used, personalise or measure advertising.
These technologies may involve online identifiers and browsing activity being disclosed to analytics or advertising providers.
Browser and device settings may allow you to block or delete cookies, but doing so may affect website functionality.
Direct Marketing
Where permitted by law, we may send information about SJRV products, offers and updates.
You can unsubscribe using the link in a marketing message or by contacting us.
Necessary service messages about orders, delivery, returns or warranty claims may still be sent.
Overseas Disclosure and Processing
Some of our ecommerce, cloud, payment, communication, analytics and advertising service providers may store or process personal information outside Australia or disclose personal information to overseas recipients.
The countries involved depend on the service providers and services used by SJRV from time to time. Where practicable, we will identify the countries in which overseas recipients are likely to be located.
Where Australian privacy law applies to an overseas disclosure, we take reasonable steps required by applicable law in relation to the handling of personal information by overseas recipients.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No electronic system is completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including legal, tax, warranty, fraud-prevention and record-keeping purposes, and then delete or de-identify it where reasonably practicable.
Access, Correction and Complaints
You may contact support@sjrv.com.au to request access to personal information we hold about you, request correction of your personal information, or make a privacy complaint.
Please provide sufficient details for us to understand and investigate your request or complaint. We may verify your identity before providing access to personal information.
We will review privacy complaints, investigate where appropriate and respond within a reasonable period.
If you are not satisfied with our response, where applicable you may also contact the Office of the Australian Information Commissioner (OAIC).
Third-Party Sites
Our website may contain links to third-party websites.
Their privacy practices are governed by their own privacy policies, and we are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this policy from time to time to reflect changes to our practices, technology or legal obligations.
The current version and effective date will be published on our website.