Last updated: 14 September 2026
SJRV Australia delivers caravan and RV products throughout Australia. This policy explains our shipping arrangements, change-of-mind returns, freight costs, damaged deliveries and returns involving faulty or incorrect products.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).
Shipping & Delivery
In-stock orders are generally processed and dispatched within 1–3 business days after cleared payment.
Delivery times vary depending on the destination, product size and freight service. Bulky, oversized, palletised, specially ordered or remote-area deliveries may take longer.
Shipping charges are calculated at checkout where available. Some bulky, oversized or remote-area orders may require a separate freight quote. If additional freight charges are required, SJRV will contact you before dispatch.
Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control.
Free Domestic Shipping
Where an order qualifies for a free or discounted shipping promotion displayed on our website, SJRV will cover the applicable outbound freight cost subject to the conditions of that promotion.
Free or discounted shipping does not mean that no freight cost was incurred by SJRV. For an eligible change-of-mind return, the original freight cost may be taken into account as described below.
Change-of-Mind Returns
SJRV accepts eligible change-of-mind return requests made within 30 days of delivery.
To be eligible, the product must be:
- unused and uninstalled;
- in its original condition;
- complete and in a resalable condition;
- returned with its original packaging, accessories, manuals and components; and
- not custom-made, specially ordered, clearance, final-sale or otherwise identified as non-returnable before purchase.
Please contact SJRV before returning any product so that we can confirm eligibility and provide return instructions.
SJRV does not currently charge a general restocking fee for eligible change-of-mind returns.
Change-of-Mind Return Shipping Costs
Customers are responsible for arranging and paying all return shipping or freight costs for change-of-mind returns.
Original shipping, delivery and freight charges are non-refundable.
Where an order was originally supplied with free or discounted shipping, SJRV may deduct the actual or reasonable shipping or freight cost incurred in delivering the original order from the change-of-mind refund.
The customer is also responsible for the cost of returning the product to SJRV.
These conditions apply only to change-of-mind returns and do not limit any rights or remedies available under the Australian Consumer Law.
Installed or Modified Products
Products that have been installed, fitted, sealed, glued, drilled, cut, wired, altered or otherwise modified are not eligible for a change-of-mind return.
This is particularly important for installation-based products such as caravan windows, doors, skylights, hatches, appliances and other fitted components.
This restriction applies only to change-of-mind returns and does not affect rights relating to faulty or non-compliant products under the Australian Consumer Law.
Size, Orientation & Compatibility
Customers are responsible for checking relevant product specifications before ordering, including where applicable:
- overall dimensions and cut-out dimensions;
- left-hand or right-hand orientation;
- opening direction;
- vehicle or application compatibility;
- voltage and electrical requirements; and
- installation requirements.
If SJRV supplies the product, size, orientation and specifications selected by the customer, an incorrect selection will generally be treated as a change-of-mind return, subject to the eligibility requirements above.
If SJRV supplies a product that is different from what was ordered, please contact us so that the matter can be assessed separately from our change-of-mind policy.
Faulty, Incorrect or Non-Compliant Products
Our change-of-mind conditions do not limit your rights under the Australian Consumer Law.
If a product is faulty, unsafe, materially different from its description, not fit for an applicable purpose, or is not the product you ordered, please contact SJRV as soon as reasonably possible.
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Where a product is confirmed to have a problem, SJRV will meet its obligations regarding reasonable return shipping, freight or collection costs as required by law. Change-of-mind freight deductions will not be applied in a way that limits your rights under the Australian Consumer Law.
Damage in Transit
Please inspect your order and packaging as soon as reasonably possible after delivery.
If you notice visible freight damage, we ask that you contact SJRV preferably within 48 hours and provide, where available:
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs of the damaged area;
- photographs of the complete product; and
- your order number or proof of purchase.
Reporting freight damage promptly helps us investigate the issue with the carrier.
The 48-hour reporting request is not a limitation on your rights under the Australian Consumer Law.
Refunds
Once an eligible change-of-mind return has been received and inspected, SJRV will advise whether the return has been approved.
Approved refunds will generally be made to the original payment method.
For eligible change-of-mind returns, the refund may be reduced by:
- any original shipping or freight charges paid by the customer; and
- where free or discounted shipping was provided, the actual or reasonable outbound freight cost incurred by SJRV.
Customers remain responsible for return freight costs for change-of-mind returns.
Bank, card provider and payment platform processing times may vary after a refund has been issued.
How to Request a Return
Before returning a product, please contact SJRV with:
- your name;
- order number or proof of purchase;
- the product you wish to return;
- the reason for the return; and
- photographs where relevant.
Please do not return products without first contacting SJRV and receiving return instructions.
Email: support@sjrv.com.au